Ques:1) [A]What are the common Barriers to Communication? Discuss any Five of
Them in brief.
- Any obstacle or problem in the process of Communication which hinders/obstructs the process of Communication is called Barrier.
- Personal Barrier:
It is related to the factors that are personal to the sender and receiver and act as a hindrance in the communication process. These factors include the life experiences, emotions, attitudes, behaviour that block the ability of a person to communicate.
- Physical Barrier
These are environmental factors which limit the sending and receiving of messages. Often the term Noise is used as a blanket term to refer to this kind. They include distance, noise,breakdown of communication media, faulty mechanical equipment, etc.
- Social Barrier:
Barriers to communication that include the social psychological phenomenon conformity, a process in which the norms, values and behaviours of an individual begin to follow those of the wider group.
- Language Barrier
Because language is the most often used medium of communication, it is one of the most significant hurdles to efficient communication. Each major region has its own language, and dialects between regions can differ by a few kilometres, and even a thick dialect can make communication difficult. Diverse employees will have different linguistic skills even in the same workplace, and as a result, communication channels that transcend the corporation will be affected. Even when communicating in the same language, a message’s terminology can be a barrier if it is not fully understood by the receiver(s), who is unfamiliar with the terminology.
- Culture Barrier
Culture shapes the way we think and behave. Each group categorized on the basis of nationality, ethnicity, race, religion, etc. has its own distinctive culture. Cultural differences often cause communication differences. It arises when individuals in one social group have developed different norms, values, or behaviours to individuals associated with another group
[B] Define and Discuss the General Business Etiquettes.
ANS :- Etiquette is a set of unwritten rules that apply to social, professional workplace relationships.
Office etiquette is about conducting yourself respectfully and courteously in workplace. In the
Business world, good business etiquette means that you act professionally and exercise
Proper manners when engaging with others in your profession.
Organizational Etiquettes:
- Punctuality: Punctuality shows esteem for others by doing the right thing at the right time.
- Dress Appropriately: It includes some factors like follow the dress code, shirts tucked in,
Wear formal shoes with trousers, polish shoes, wear a belt, no messy hair, don’t overdo
Makeup, don’t go too large jewellery, wear ironed/wrinkle free cloths, no dirty /stained outfit,
Avoid too much perfume etc.
- Keep ringtone under control.
- Answer telephone calls promptly: There are some etiquettes to be followed like; answer
Calls promptly within 3 rings, smile as you pick the phone-the caller will hear it in your voice,
Project a tone that is enthusiastic, natural, attentive and respectful, greet the caller and
Identify yourself and your business and ask “how may I help you?’ etc.
- Don’t answer phone calls during meeting.
[C]What are some common problems that effective Communication can
Solve?
Ans:-
- Boost motivation and morale
Business communication is critical in enhancing employee efficiency. Different plans and
Policies, essential issues, organizational goals, and so on are described to employees through
Communication, which improves their knowledge and makes them more efficient in
Performing their responsibilities.
- 3 To build a better relationship
Communication enables workers and management to express their thoughts and
Requirements. Healthy labour relations are critical to the success of any firm, and it helps
Sustain peace in this situation.
- Job satisfaction
Effective, fair and easy communication improves mutual connection and understanding
Between employees and management. This contributes to higher satisfaction levels among
Employees who work hard to attain their objectives.
- Higher productivity
Effective business communication boosts employee productivity by encouraging teamwork.
It fosters an environment of trust and understanding among employers and employees.
Cooperation with employees and understanding their wants and desires are required for
Effective communication.
Employees can complete their responsibilities more successfully and efficiently this way.
Further more, excellent communication reduces the possibility of making mistakes during
Their task.
- For efficient functioning of the business
Managers’ operational efficiency improves as a result of effective communication. With fair
Communication, managers can accomplish many managerial activities, such as planning,
Directing, organizing, controlling, and so on. Furthermore, effective leadership can take place
If communication is effective. A proper and smooth company communication system is
Required for qualitative leadership actions.
Vi. Helps in decision making
Effective decisions necessitate current knowledge. Using good communication, managers can
Get information from various sources and use it to make sound decisions.
Q2](A)Write a short note on ANY TWO the following:
1)Types of Business Communication
•Internal Business Communication:-Anything that is sent from a subordinate to a manager or someone Higher up the organizational hierarchy is considered to be this form Of business communication.
Lateral Business Communication:-Communication among co-workers in the workplace is referred to as
Lateral communication. This could be interdepartmental Communication or even departmental business.
External Business Communication:-Any communication that deals with clients, potential clients, Vendors, or partners is considered external communication.
2).Methods of Business Communication:-
Sole Proprietorship: Sole proprietorship is the simplest and most common form of business ownership. It is owned and operated by a single individual who assumes all risks and responsibilities
Partnership: Partnership is a business structure where two or more individuals share ownership and responsibilities. Each partner contributes to the business in terms of capital, labor, or expertise. Partnerships can be general partnerships, where all partners share equal responsibility and liability, or limited partnerships, where there are both general partners and limited partners with different levels of liability
Corporation: A corporation is a legal entity that is separate from its owners. It is owned by shareholders who invest in the company by purchasing its stock. Corporations provide limited liability protection to their shareholders, meaning that their personal assets are generally not at risk in case of business debts or lawsuits
Limited Liability Company (LLC): A limited liability company is a hybrid business structure that combines elements of both partnerships and corporations. It offers limited liability protection to its owners (called members) while allowing flexibility in terms of management and taxation. LLCs can have a single member or multiple member.
3) Nature Bf Business Communication:-
Communication Involves At Least Two Persons: Communication involves at least two persons the sender and the receiver. The sender sends the messages and is known as the communicator. The receiver receives the message and is known as communicatee.
Communication is a Two Way Process: Communication is essentially a two-way process. It does not merely mean sending and receiving messages. It is not complete unless and until the message has been understood by the receiver in the same sense.
Purpose of Communication: This basic purpose of communication is to create an understanding. The receiver should understand the message sent and should respond accordingly.
OR
[A]Choose the most appropriate answer from the options given:
1) __________ is best achieved through short, simple, and fluent sentences and paragraphs.
A) Clarity B) Consideration C) None of these
Ans :- clarity
2) A __________message should convey all facts required by the audience.
A) Complete B) Incomplete C) Serious
Ans:-complete
3) __________ refers to both factual and linguistic accuracy .
A) Correctness B) Completeness C) None of these
Ans:-correctness
4) __________ message is written from the viewpoint of the audience.
A) Courteous B) Correct C) None of these
Ans:- courteous
5) __________ diminishes the need to guess the meaning and the possibility of misinterpretation.
A) Concreteness 13) Courteous C) None of these
Ans:-concreteness
(B)
Choose the most appropriate answer from the options given:
1) A co-worker comes to your office to introduce you to a friend of him/ You should:
a. Smile and nod
b. stand up, establish eye contact, smile and shake his hand.
¢. Wave and tell him how happy you are to meet him.
d. Give him a “high five”.
Ans:-
2) When meeting a contact of the opposite gender man should wait for the woman to initiate the handshake.
a. True
b. False
c. should not offer hand.
d. should keep the head high and be reserved.
Ans:-
3)When corresponding with a business contact by Email with you should
a. Be as formal You as if you were writing an actual letter op paper.
b. Be a little more informal to appear up-to-date with technology and the trend towards 4 relaxed work atmosphere.
c. Be over-friendly.
d. Be straight and rough.
Ans:-
4) A Co-worker shares office gossip/rumors with you. In that case, you should :
a. Thank him for telling you and pass the stories on
b. Check out the facts with other employees
c. Politely listen and keep the information to yourself
d. be a part of it
Ans:-
5) Select the right combination of effective communication in replying and respecting each other in person.
a. e-mail (3 Days) & Phone calls (24 Hours)
b. e-mail (2 Days) & Phone calls (12 Hours)
c. e-mail (1 Day) & Phone calls (8 Hours)
d. e=mail (immediately) & Phone calls(6 Hours)
Ans:-
OR
[B]What is Social Media? Discuss the characteristics of Social Media.
Social media facilitates the sharing of ideas and information through virtual networks. From Facebook and Instagram to Twitter and YouTube, social media covers a broad universe of apps and platforms that allow users to share content, interact online, and build communities. More than 4.7 billion people use social media, equal to roughly 60% of the world’s population.
The characteristics of social media is under as follows:-
1. Web space
The website should provide the users free web space to upload content.
2. Web address
The users are given a unique web address that becomes their web identity. They can post and share all their content on this web address.
3. Build profiles
Users are is asked to enter personal details like name, address, date of birth, school/college education, professional details etc. The site then mines the personal data to connect individuals.
4. Connect with friends
Users are encouraged to post personal and professional updates about themselves. The site then becomes a platform to connect friends and relatives.
- Upload content in real time
Users are provided the tools to post content in real time. This content can be text, images, audio, video or even symbolic likes and dislikes.The last post comes first, giving the site freshness.
- Enable conversations
Members are given the rights to comment on posts made by friends and relatives. The conversations are a great social connect.
- Posts have time stamp
All posts are time stamped, making it easy to follow posts.
Q3] (A)Describe the following pictures in 150-200 words.
Ans:- write in your way
OR
(A) Describe 7C’s of Paragraph writing
Ans:- 1. Completeness
It is necessary to communicate completely. The audience should receive all the information they require from it. The sender must take the receiver’s viewpoint into account and correctly relay the message.
2. Conciseness
Conciseness implies wordiness, i.e. communicating what you want to say in the fewest words possible while maintaining the other C’s of communication. Effective communication necessitates conciseness.
3. Consideration
Consideration entails “putting oneself in the shoes of others.” Effective communication must include the audience’s opinions, background, mind-set, education level, and so on. Make an effort to imagine your audience, their needs, emotions, and difficulties.
4. Clarity
When you are able to transmit your thoughts and opinions into the recipient’s mind, you know communication is effective. You don’t want the recipient to make assumptions or have a hazy understanding of what you’re expressing.
- Concreteness
Concrete communication entails being specific and explicit rather than vague and generic. Concreteness boosts confidence. Simply delivering your message through statements and questions will not captivate your audience. It is important to back up your claims with appropriate facts, numbers, and statistics. Otherwise, your audience will not know whether your message is genuine or not.
- Courtesy
Courtesy in a message indicates that the message should reflect the sender’s expression while also respecting the receiver. The sender should be honest, polite, prudent, contemplative, empathetic, and enthusiastic.
- Correctness
Communication correctness implies that there are no grammatical errors in communication. Information correctness or factual accuracy is important in both verbal and nonverbal communication. You must choose the appropriate words at the right time while also ensuring that the information is reliable.
(B)
Complete the following story :
One fine day, a Secretary from Emperor Devara’s court had gathered in the assembly hall. He informed the emperor that all his valuables had been stolen by the thief. Devara was shocked to here this because the place where Secretary lived was safest place in the kingdom. He invited Rio to solve the mystery.
Ans:- write in your way
(C)Describe the following situation in your own words (ANY ONE)
1. A situation when you helped someone.
2. A farewell function you attended.
3. A situation where you were caught in heavy traffic
Ans:- write in your way