Ques:1)Define the difference between Active and Passive Listening.Give Examples.
Ans: Active Listening: Active listening is a way of listening and respondingtoanother person, improving the mutual understanding between the two.It is the method of listening used in counselling and solving conflicts and disputes. Active listening involves listening and reacting, which indicates that you understood what was said. In this, reaction mostly involves non-verbal cues, such as nodding, making eye contact, and facial expressions. Note that these non-verbal cues happen naturally; if you concentrate on intentionally making non-verbal cues, you aren ot probably listening well.
Passive Listening: Passive listening is basically hearing something without responding to it. When you are listening passively, youll sit quietly without giving any response or reaction. For example, listening to music, watching the news, listening to a lecture, etc. In passive listening, there is a tendency of our mind moving to other topics from time to time;although you think that you are listening to something, you are not actually understanding what is being said. Therefore, passive listening is one-way communication.
Ques:2) What are the major Barriers to Effective Communication?
Ans: Barriers of Listening:
1. Physical Barriers:
Physical barriers to listening could be noise and physical discomfort or any physical factor.
2. Psychological Barriers:
Any psychological or emotional disturbance can prove to be a barrier to effective listening because it leads to lack of interest and concentration.
3. Linguistic Barriers:
If one listens to something in a language or dialect that he is not able to follow, communication will break down.
4. Cultural Barrier:
If the speaker and listener belong to different cultures and share different values, Listening and comprehension could become a difficult process
OR
Ques:2)What are the characteristics features of a good listener ?
Ans:
Focus: They give their full attention to the speaker, avoiding distractions and actively engaging in the conversation.
Patience: They allow the speaker to express themselves fully, without interrupting or rushing them.
Empathy: They strive to understand the speaker’s emotions, experiences, and point of view, putting themselves in their shoes.
Non-judgmental: They suspend judgment and refrain from criticizing or dismissing the speaker’s thoughts or feelings.
Open-mindedness: They are receptive to new ideas and perspectives, willing to consider viewpoints different from their own.
Reflective: They paraphrase or summarize the speaker’s words to ensure accurate comprehension and show that they are actively listening.
Supportive: They offer encouragement, validation, and reassurance to the speaker, creating a safe and trusting environment.
Non-verbal cues: They use appropriate body language, such as nodding, smiling, or leaning in, to show interest and encourage the speaker.
Curiosity: They ask relevant and thoughtful questions to delve deeper into the topic, demonstrating a genuine desire to learn and understand.
Feedback: They provide constructive feedback when appropriate, offering insights or suggestions while maintaining a respectful and supportive tone.
Ques:3) Describe the four outcomes and learning that come out of an effective group Discussion.
Ans: Group discussions (GDs) are now being used as an important step in the selection of candidates both in private and government organizations. It is a formal discussion which involves six to fifteen participants who sit in a group to discuss a topic or a case given for this purpose.
1. Team Player:
Managers always work in teams. Therefore it is essential for managers to be team players. Management aspirants who lack team skills cannot be good managers.
2. Resonating Ability:
Resonating ability plays an important role while expressing your opinions or ideas at a GD. For example, if a topic on Indias economy and its growth is given, any answer for this should be based on reasons, not assumptions.
3. Leadership:
A mere coordinator in a GD does not help, because it is a secondary role. A candidate must contribute to the GD with his ideas and opinions, steer the conversation towards a goal.
4. Flexibility:
The candidate must be open to others ideas. Remember, a GD should never start with a stand or conclusion.
Ques:4) Write a note on the types of listening ?
Ans:
1. Appreciative listening:
Appreciative listening is listening for deriving aesthetic pleasure, as we do when we listen to a comedian, musician, or entertainer.
2. Empathetic listening:
When we listen to a upset friend who wants to expel his feelings, we provide emotional and moral support in the form of empathetic listening. For example, when psychiatrists listen to their patients, their listening is classified as empathetic listening.
3. Comprehensive listening:
This type of listening is needed in the classroom when students have to listen to the lecturer to understand and comprehend the message. Similarly, when someone is giving you directions to find the location of a place, comprehensive listening is required to receive and interpret the message.
4. Critical listening:
When the purpose is to accept or reject the message or to evaluateitcritically, one requires this type of listening. For example, listeningtoasales person before making a purchase. Similarly, when you read a book with the objective Of Witing a book review, you use your critical abilities.
OR
Ques:4)Write a note on the role of ‘Kinesics’ in Non Verbal Communication?
Ans: KINESICS (Body Language):
Kinesics is the study of the body’s physical movements. It is the way the body communicates without words, i.e., through the various movements of its parts. When a speaker presents himself/herself, we see him/her before we start hearing him/her. Immediately, we begin developing impressions of his/her abilities and attitudes based on the non-verbal signals he/she sends. This is why body language is so critical in oral communication.
Body language includes every aspect of our appearance, from what we wear, how we stand, look, and move, to our facial expressions and physical habits, such as nodding the head, jingling change in the pocket, or fiddling with a necktie. Our use of space and gestures are other key indicators.
Ques:5) Convert the following sentences into the active/passive voice:
1. I went to the market to buy vegetables..
Ans: I gone to market to buy vegetables
2. The teacher has informed the students that the class has been canceled.
Ans:The students were informed by the teachers that the class had been cancelled
3. Chefs use these machines to mix the ingredients
Ans:These machines are used by the chefs to mix the ingredients
4. The Reports are being submitted to HR.
Ans:-
Transcribe the following sentences phonetically.
1. Sing – / s __/
2. Wait / w__ t /
3. Clock / k k /
4. Think 1 _- k /
5 High / h /
6. Good /g_- d/
Fill In the blanks:
OR
1. I ____ tea every day. (drink/drank/had drunken)
Ans: drink
2 He______ football with his younger brother when we reached his place to dine with them. (were playing/was playing/had played)
Ans:was playing
3. My mother_______ living in Celcutta since 2005 before we moved together to live in Mumbai. (had been/has been/have been)
Ans: had been
4. Yesterday, she _________to market to buy some vegetables. (went/go/gone)
Ans:-went
5. The story _________by my father when I was six years old so that I learn not to fail in life. (was narrated/had narrated/narrated)
Ans:was narrated
6. She________ worked hard to reach this level while achieving this success. (must ave/should have/had to)
Ans:should have
Ques:7 )Choose the correct option.
1.)Attitudes, actions, and appearance, in the context of classroom ommunication are considered as
a. Verbal
b. Non Verbal
c. Irrational .
Ans:
2.)What are the barriers to effective communication? .
a Moralising, being judgmental, and comments of consolation
b. Dialogue, summary, and self-review
c. Personal statements, eye contact and simple narration .
Ans:
3.) Which of the following statement; is tide about communication?
a 5% communication is done using voice, tone pauses, etc.
b. 20% communication is done using body movements, face, arms, etc.
c. 7% communication is done using words.
Ans:
4.)_______ is a process of converting a message into an idea.
a. Encoding
b. Decoding
c. Ideation
Ans:
Ques:8) The Scooter celebrates the functionality of motorized mobility, not its recreational mobility.”what does Santosh Desai mean from this particular line in an ‘Ode to Scooter?
Ans: Write in your own way
OR
Ques:8) How does Santosh Desai compare the durability of steel to that of a middle-class an’s in his ‘Stainless Steel Memories”?
Ans: write in your own way